Missing critical issues among countless and duplicate alerts is a common problem. AlertNow addresses these challenges, maximizing operational efficiency across various industries. Explore how AlertNow has solved real problems through the success stories of global companies.
Before adopting AlertNow, a global electronics company had to manually manage all monitoring tasks. Employees couldn’t step away from their stations and had to log each alert in Excel, then send notifications manually via email and phone, which took at least 10 minutes. The overwhelming number of duplicate alerts also caused significant fatigue among employees.
After implementing AlertNow, incident alert management was automated, doubling operational efficiency. Alerts were delivered to the relevant personnel within 3 seconds on average, and urgent issues were addressed within 10 minutes. Moreover, thanks to AlertNow's "Noise Filtering" feature, which eliminates unnecessary and duplicate alerts, the volume of unnecessary notifications was reduced by over 90%, significantly improving employee focus and productivity.
Before AlertNow, a financial company had to manually assess the urgency of events in their monitoring solution and send notifications according to an emergency contact list. This process consumed a lot of time and effort.
After adopting AlertNow, incident alerts were fully automated based on urgency levels. The most critical issues were delivered immediately via voice calls, while medium-priority issues were automatically sent through various channels, including email, SMS, KakaoTalk, and Telegram, allowing staff to quickly assess and resolve the issues. This improved the company's overall productivity and tripled operational efficiency. Unnecessary alerts were also reduced by 80%, allowing the team to focus better on essential tasks.
A retail company wanted to manage alerts by department, but the existing solution only allowed for uniform handling of all notifications. As a result, all event notifications had to be dealt with at once.
However, after implementing AlertNow, the company was able to group alerts by department and use the "Service Routing" feature to receive alerts through tailored channels, such as voice calls or SNS and webhook-based messenger services, according to the severity of the issue. This custom alert setup reduced unnecessary notifications by more than 2x, and response times for critical issues were shortened by 70%.
A large IT service provider used to monitor ‘Kubernetes Clusters,’ which manage multiple servers. However, the lack of clear notification channels made it difficult to respond quickly to critical issues.
After adopting AlertNow, they could set up a variety of notification channels, including voice calls, SMS, Line, Telegram, and email, through the escalation and routing features. If a critical issue wasn’t resolved in time, the alert was automatically escalated to higher-level personnel. This improved alert delivery speed by 3x and, thanks to the "Noise Filtering" feature, doubled operational stability by reducing unnecessary and duplicate alerts.
A real estate brokerage service faced delays in issue resolution when key staff were unavailable.
After implementing AlertNow’s scheduling feature, alerts were sent according to the on-duty staff’s schedule. This prevented unnecessary alerts from being sent to unavailable team members and ensured that active personnel could quickly assess and handle incidents.
An educational institution experienced frequent infrastructure issues during peak periods, such as course registration, admissions, and graduation, which led to unnecessary and duplicate alerts. This resulted in staff frequently working overtime and overnight shifts.
After implementing AlertNow, they utilized the duplicate alert removal and alert report analysis features to continuously fine-tune incidents, reducing duplicate alerts by 90%. This proactive response, combined with an understanding of when and where issues might occur across different monitoring tools, significantly improved operational efficiency.
By using the scheduling feature and team-based alert management, AlertNow ensured that alerts were only sent to on-duty staff, preventing unnecessary notifications during off-hours. The "Escalation" feature also helped resolve the issue of missed alerts due to staff absence by automatically forwarding unresolved alerts to higher management.
AlertNow is an integrated incident management platform that automatically categorizes alerts and removes duplicates. By delivering only the necessary notifications based on your work schedule, it reduces the workload and stress of IT managers.
Contact OpsNow today and experience a new level of cloud operations with AlertNow!
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